V.TOP AV202-B - Skip Recording & Break Song

I brought VTop usb audio capture off yourself and when attempting to use it last night with my mini disc, phone and laptop, it would skip whilst recording and leave a break in the song. I have checked the tracks multiplw times and there definitely isnt a skip on any of the oroginal copies. They are needed for performance purposes therefore a skip makes the song unuseable. I know the device shouldn't be doing this and this is the first time its been used since purchasing so this isnt really acceptable. I would like a refund or a replacement, please let me know what you can do.


Please check the following steps:

1. The recorded wave is normal and no breakings.
2. Go Edit--->Preferences...Device--->Interface
   2.1 The Host has the following selections:
         MME, WindowsDirectSound, Windows WASAPI
         Please choose the proper one.

2.2 Latency
     Buffer length: 100 millionseconds
     Latency compensation： -130 milllionseconds

3. Go https://manual.audacityteam.org/man/faq_recording_troubleshooting.html#sync
    Refer to the FAQ: Why does my recording keep pausing automatically or why is my recording cursor stuck?